Refund Policy

Last updated: August 27, 2026

This Refund Policy applies to purchases of AI Offline Translator sold by Cat & Bull Lab through our website (catandbulllab.app/ai-translator). Payments are processed by Paddle as Merchant of Record.

Online AI subscription

• Paid plans include a free trial where offered at checkout (currently 3 days for monthly, 7 days for yearly — see Get App). Cancel during the trial and you will not be charged.
• After a paid period starts, you may request a refund within 14 days of the charge if the product did not work as described and we cannot resolve the issue.
• Cancel anytime to stop future renewals. Cancellation stops the next billing cycle; it does not automatically refund the current period unless you qualify under this policy.

Offline Engines (one-time purchase)

• You may request a refund within 14 days of purchase if the Mac app cannot be installed or activated on a supported macOS version and we cannot fix it.
• Refunds may be declined where the license was already successfully claimed on a device and used extensively, or where abuse is suspected (chargebacks without contact, shared licenses, etc.).

How to request a refund

1. Email support-translator@catandbulllab.app with your order email, approximate purchase date, and a short description of the issue.
2. You can also use Paddle’s buyer tools linked from your Paddle receipt email (manage subscription / request help).

Approved refunds are issued by Paddle to the original payment method. Timing depends on your bank or card issuer (typically several business days).

Chargebacks

Please contact us before filing a chargeback. We can usually resolve billing issues faster through support or Paddle. Unexplained chargebacks may result in license revocation.

Contact

Cat & Bull Lab · support-translator@catandbulllab.app